A recent survey on how businesses have communicated with their staff and customers/clients throughout the pandemic. The research showed:

  • 56% said there has been more collaboration during Covid-19
  • 53% said they have received weekly updates from their company, 27% daily
  • Email (73%) Zoom (66%), and Slack (60%) were the most common ways to stay in touch with colleagues
  • When it comes to communicating with customers and clients, video calls and email took the equal top spot at 74%, followed by telephones at 50%.79% of companies increased the number of digital communication channels used in their business, compared to 18% that didn’t
  • 90% of companies saw a positive impact from remote working such as greater engagement and happiness levels

Research conducted via https://www.expertmarket.com/